Retain your BEST Employees and Customers for long term Business Growth and Success


Hi, I'm Michelle & welcome to Customer Retention Revolution


As featured in..

Retaining your best customers and top-performing employees is hard. Keeping your employees engaged and customers satisfied in leadership and business ownership is even harder.

Add in the stress of growing a business, managing a team with generational differences and keeping expenses down, you’re left feeling stressed and overwhelmed.

Rather than spending thousands of dollars (and hours of time) attempting to improve processes and keeping your best, what if you could have all the answers, blueprints and success strategies in the one portal?


Join the Customer Retention Revolution

A Mastermind & Online Course for Leaders and Business Owners


Increase employee retention and engagement by leading with intention, vision and values.


Empower you and your team with non-negotiable service standards. Say goodbye to improvising service that damages your brand. 


Attract and retain the right people for your team from the get-go. No more time wasters and more team players.

Course Content includes:

Module 1: Building the customer service & retention foundation for your business.

Module 2: Knowing your ideal customer, values & brand statement.

Module 3: Going beyond the expectations of your prospective employees.

Module 4: How to deliver on your promise as a leader.

Module 5: How to become a workplace of choice.

Module 6: Setting the scene for your new customers.

Module 7: How to deliver on your promise to customers.

Module 8: How to leave a lasting impression that turns customers into advocates.

As well as access to our Private Members Group, Weekly Mastermind for 8 Weeks and Newly Updated Content and Topics.

... AND if you sign up today, you will also receive a *FREE BONUS*  a 1:1, thirty (30) minute coaching session with me, valued at $350.

The Proof is in the Pudding

Customer Retention Revolution works. Here's what my clients have to say...

"She will drive your business & your venue to the next level!"

"You cannot get past the bright, bubbly & warm personality!"

"She makes her leadership training fun & interactive"


"Michelle’s in-depth industry knowledge, along with her passion for customer service makes for a very real and engaging learning experience."

Scott Spicer
HR Director, Revesby Workers

""Michelle's training has helped address staff at all levels including the Executive Team. Our staff walk away from with a renewed view on great customer service and strive to enhance the overall experience for our members and guests""

Ben Williamson
HR Manager Club Central Menai & Hurstville

"With a young team and multi-generational client base, Michelle has been working with myself & the team in developing & delivering the "customer experience" that exceeds expectations. We've learnt so much & feel so supported in CRR!"

Amelia Keen
Business Owner, Indra Beauty + Lashes

"Service is something I never focussed on until I realised that without it, I am doing my own business a disservice! I have learnt so much already in just a few days with Customer Retention Revolution!"

Mia Majstorovic
Business Owner, That Marketing Girl

"Michelle's insights are so valuable and her ability to build from those insights simple strategies for greater success to be immeasurably valuable. She can convey her message with warmth and empathy to leave people with the desire, as well as the skill, to make better leadership engagements"

Julie Garland McLellan
Advisor to Boards & Directors

Is it time to get focussed and become a Customer Retention Revolutioner?

Now is the best time to sign up, because you'll receive a BONUS 30 minute 1:1 Coaching Call with me, valued at $350.




Access to 8 Module Course

Private Members Group

Downloadable PDF's & Resources

Ongoing Weekly Mastermind 

*FREE BONUS*  1:1, 30 minute coaching session with me, valued at $350


Meet the Woman behind your screen, Michelle

Hi, I'm Michelle, and I'm absolutely passionate about leadership team development, customer retention and customer experience. Over the years I've meticulously developed programs designed to unite your team, deliver an outstanding customer experience and deliver your venue's objectives. Customer Retention Revolution was a lightbulb moment for me: An opportunity to train leaders and business owners at a larger and more mobile scale. I look forward to seeing you on the inside... In the mean time, if you'd like to know more about who I am and what I do, view the video below 👇



I'm a business owner, is this course for me? YES, absolutely! Customer Retention Revolution is designed for business owners & leaders. The modules and content is transferable.

Can I request a refund? As this is a digital product and community experience, you will not receive a refund on the previous months.

Can I book 1:1 time with you? YES, you sure can, please contact me at [email protected]


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