Customer Retention Revolution

The Podcast helping businesses connecting generations through customer service.

Episode 99: One Life- How to have the life of your dreams 

A rare insight into the life an entrepreneur is the way Naomi Simson, Red Balloon & Big Red Group, Shark Tank Australia describes Tina Tower in her recently launched book One Life. Tina built the National Begin Bright franchise and has won multiple top business awards. Having started businesses solo and having done everything in those businesses Tina brings a wealth of knowledge to share with you in my podcast today.

Don’t forget to download your Marketing Planner for 2020.  It’s all there you only have to fill in the spaces.

https://www.tinatower.com/

https://www.tinatower.com/2020

Fun Link to make you laugh:  Check out the Instagram page for Doggy Day Care Farm Trips.

https://www.instagram.com/doggydaycarefarmtrips/


Episode 98: The Power of Video 

 Joyce Ong is an international Videographer, Photographer, Author and Educator who runs her own company New Heights Media based in Sydney Australia. From filming documentaries in Africa, to running Workshops in Thailand; over her 10 year career Joyce has worked with the likes of Richard Branson, Johnson & Johnson, Sony Music, Marina Prior, Jack Jonson, John Mayer, and is one of the most highly sought after event photographers for business leaders across Australia and L.A. Today she joins us to discuss the challenges she has faced along the way and the organic evolution of her business.

https://newheightsmedia.com.au/


Episode 97: Straight from Social Media Marketing World trends and tips for 2020

Serena Dorothy 'Dot' Ryan is an award winning Entrepreneur, Podcaster and Digital Marketing Strategist. Serena is spot on when it comes to Facebook and marketing strategies working with a variety of industries and in particular Accountants and Cloud Accounting Service Providers.  Serena believes in self education and giving back by doing this she is now an intricate part of Social Media Marketing World, an annual event that is held each March in San Diego.  In this episode Serena shares with us the latest trends in marketing strategies. 

https://serenadotryan.com/

https://www.marismith.com/

https://annhandley.com/

https://marcussheridan.com/

Social Media Marketing World 2021 28th Feb until 2nd March 2021 https://www.socialmediaexaminer.com/smmworld/register/


Episode 96: Operating your business from afar

How do you manage to run a business on a daily basis without being to confined to the 4 walls of your office? Michelle travels a lot: for work, for professional and for personal development so has embraced her business moving into the digital age. Being able to work remotely involves putting trust into your team and today Michelle shares how she does this successfully.


Episode 95: Evolving from sole trader to a brand as a counsellor and business mediator

Josephine Byrnes-Luna is an accredited Counsellor and Mediator working with corporations, individuals and families.  As a sole trader with the full support of her husband and 2 sons Josephine has built a business over the past 13 years that has evolved to include the new space of “Collaborative Law”.  In this interview Josephine shares her wisdom and knowledge on building a business, a reputation through relationships, looking after herself and the importance of a mentor.

https://restorebalance.com.au/


Episode 94: The importance of planning for your future

There’s a common myth that in order to be wealthy, you must earn a lot of money. But it’s not about what you earn – it’s what you choose to do with it. In this episode I am joined by Kylie and Anthony Sultana from Creo Wealth. Kylie and Anthony discuss the importance of education when it comes to your planning for your future and provide some tips of what you can do now to ensure you can live a financially comfortable life.

www.creowealth.com.au

www.moneysmart.gov.au


Episode 93: Are you confusing your customer?

Is your branding sending mixed messages to your customer that leaves them confused and moving onto your competitor?

In this episode I am sharing with you the importance of brand recognition (even if you are a solopreneur) and a Brand Experience Audit download for you to complete on your own business. 

Kajabi is offering an exclusive 28 days for FREE to try out their platform and see what all the hype is about hit the link at take a look;

https://app.kajabi.com/r/thXJ4Wzh/t/c8yzetxu

In addition to the 28 days, you also get access to some of their awesome training programs! A Kajabi team member (which let me say, are the best of the best in the course creation world) literally walks you through step by step in setting up your online business.

Tech headaches can now be a thing of the past! 

Brand Audit freebie on Kajabi. Enter your name and email address to download.

https://www.michellepascoe.com/pl/146382


Episode 92: Raising awareness and funds for the Cancer Council via the Shitbox Rally

Trisha Cashmere has a lot on. She runs The Healthy Body Company with her life partner, she is on the Board for the  Cancer Council and she is now participating for the 2nd year running in the Shitbox Rally driving a 2003 Ford Fairmont with her dad from Alice Springs to the Gold Coast to raise awareness and funds for the Cancer Council. Trisha takes us through her professional and personal life until now and what is keeping her busy right now including planning a trivia night where you can pay to cheat coming up on March 14th.

For tickets to the event https://www.eventbrite.com.au/e/93259406395

Details about Shitbox Rally 

https://www.shitboxrally.com.au

https://www.facebook.com/angusandthebeefcakesshitboxrally/ 

https://www.instagram.com/angus_thebeefcakes/

Michelle Cox. Death doesn’t have to be morbid https://www.amazon.com/Death-doesnt-have-morbid-learning/dp/0648728110


Episode 91: Bonjoro's Papa Bear Matt Barnett

We love a human connection and you can’t fight 2 million years of evolution. As business evolves and we have all moved online we can hold more relationships now than ever before so how do we use technology to sustain it rather than replace it.  Matt Barnett, Papa Bear AKA CEO of Bonjoro joins me this week and discusses the almost accidental creation of Bonjoro and why it is so effective as a business communication tool. 

www.bonjoro.com

https://www.bonjoro.com/videofunnelplaybook


Episode 90: Working on the business, not just in the business

Paul Rifkin, better known as Chef Paul, chats with Michelle about the growing of his consultancy business in 2019. Paul was interviewed by Michelle in May 2018 when employed by Campbelltown Catholic Club and then in December 2018 when he took the leap of faith and began his own consultancy business. He chats about the transition period, working on the business not just in the business particularly when it comes to marketing for new clients. Paul shares with us tips and the challenges, evolving his business and the journey ahead. To know more about Paul Rifkin, his website is https://www.chefpaulrifkin.com.au


Episode 89: Don't let data drive you crazy

Times have changed, your customers have higher expectations than ever before, and in learning to attract and retain today’s customer, you need to know how they see and engaged with your business.  If you are not in the business of listening to them, you may not be in business for long. We discuss the 6 key measuring tools to assess and analyse your customer offering. 


Episode 88: Connect Learn Grow 2020

Deanne Boules a former NSW Police Officer, Workcover Inspector, accomplished WHS and HR executive for a number of iconic Australian and Global Companies joins me today to discuss the moment she made the decision to move from being an "employee" to starting her own business;  Insync Workplace Solutions (https://www.insyncworkplacesolutions.com), 8 years ago.  Dee discusses the importance of education, continued professional development and her passion to help others who are less fortunate in Australia and globally. Two years ago Dee a member of Business Chicks decided to travel with 19 other members of Business Chicks to Ghana arranged by the Hunger Project on the 25th April this year.  Dee discusses what the Hunger Project means to communities, what it means to her and how she is raising funds.  
 
With the recent bush fire devastation Dee has decided that the profits from the Connect Learn Grow Retreat happening 3rd-7th March at Kingscliff, will be split between the Hunger Project and Women in Business who have been affected by the bushfires here in Australia.  This is a "doing retreat", where you are working on your business for 4 days, hearing from amazing presenters facilitating workshops over the 4 days.  But this is no ordinary "retreat" where you live and may or may not implement as part of the retreat there is a 12 month accountability coaching program for all attendees. To learn more go to https://connectlearngrow.online/ to support this wonderful fund raiser that will help our women in business in Australia and families in Ghana.

Episode 87: DELEGATE: Double the Results! Halve the Effort!

Do you have more work to do than hours available? Do you start your work when everyone has left for the day? Do you have a never ending ToDo List?

Sally Foley-Lewis talks to us about her new book DELEGATE: Double the Results! Halve the Effort!


Episode 86: Public speaking - when it does not come naturally

Ten Top Tips in presenting in the Board Room or to the team.


Episode 85: How to Build a Business that you've always dreamed of in 2020

Here are 4 key steps for you to review, realign and reset for an amazing year ahead.


Episode 84: Understanding the Power of Branding 

Does your business have a position? What is branding and how important is it to know your customer?

Johan Marais-Piper from Favour the Brave joins us to talk about branding you business.


Episode 83: Mastering Social Media for venues and organisations in 2020

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020? 

Mia from That Marketing Girl joins us to talk all things Social Media.
 

Episode 82: 3 Step plan to get you and your team through to Christmas 

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.


Episode 81: Reviewing your business from the eyes of your customers

Take a moment to step back and take on a new perspective


Episode 80: Are you embracing your second momentum?

I'm announcing something exciting coming up!


Episode 79: The Work Christmas Party

The bells are jingling and the mistletoe is calling! 

4 tips to make your work Christmas party one to remember...for all the right reasons.


Episode 78: Why the first day needs to make an impact

4 quick tips to make a big impact on your new recruit

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.


Episode 77: Interview with the CCO Sydney

Chief Customer Officer Conference 

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.


Episode 76: New Business in Town!

How to stand out for all the right reasons

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action. 


 

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