Customer Retention Revolution

The Podcast helping businesses connecting generations through customer service.

Episode 87: DELEGATE: Double the Results! Halve the Effort!

Do you have more work to do than hours available? Do you start your work when everyone has left for the day? Do you have a never ending ToDo List?

Sally Foley-Lewis talks to us about her new book DELEGATE: Double the Results! Halve the Effort!


Episode 86: Public speaking - when it does not come naturally

Ten Top Tips in presenting in the Board Room or to the team.


Episode 85: How to Build a Business that you've always dreamed of in 2020

Here are 4 key steps for you to review, realign and reset for an amazing year ahead.


Episode 84: Understanding the Power of Branding 

Does your business have a position? What is branding and how important is it to know your customer?

Johan Marais-Piper from Favour the Brave joins us to talk about branding you business.


Episode 83: Mastering Social Media for venues and organisations in 2020

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020? 

Mia from That Marketing Girl joins us to talk all things Social Media.
 

Episode 82: 3 Step plan to get you and your team through to Christmas 

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.


Episode 81: Reviewing your business from the eyes of your customers

Take a moment to step back and take on a new perspective


Episode 80: Are you embracing your second momentum?

I'm announcing something exciting coming up!


Episode 79: The Work Christmas Party

The bells are jingling and the mistletoe is calling! 

4 tips to make your work Christmas party one to remember...for all the right reasons.


Episode 78: Why the first day needs to make an impact

4 quick tips to make a big impact on your new recruit

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.


Episode 77: Interview with the CCO Sydney

Chief Customer Officer Conference 

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.


Episode 76: New Business in Town!

How to stand out for all the right reasons

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action. 


 

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