Customer Retention Revolution

The Podcast helping businesses connecting generations through customer service.

Episode 92: Raising awareness and funds for the Cancer Council via the Shitbox Rally

Trisha Cashmere has a lot on. She runs The Healthy Body Company with her life partner, she is on the Board for the  Cancer Council and she is now participating for the 2nd year running in the Shitbox Rally driving a 2003 Ford Fairmont with her dad from Alice Springs to the Gold Coast to raise awareness and funds for the Cancer Council. Trisha takes us through her professional and personal life until now and what is keeping her busy right now including planning a trivia night where you can pay to cheat coming up on March 14th.

For tickets to the event https://www.eventbrite.com.au/e/93259406395

Details about Shitbox Rally 

https://www.shitboxrally.com.au

https://www.facebook.com/angusandthebeefcakesshitboxrally/ 

https://www.instagram.com/angus_thebeefcakes/

Michelle Cox. Death doesn’t have to be morbid https://www.amazon.com/Death-doesnt-have-morbid-learning/dp/0648728110


Episode 91: Bonjoro's Papa Bear Matt Barnett

We love a human connection and you can’t fight 2 million years of evolution. As business evolves and we have all moved online we can hold more relationships now than ever before so how do we use technology to sustain it rather than replace it.  Matt Barnett, Papa Bear AKA CEO of Bonjoro joins me this week and discusses the almost accidental creation of Bonjoro and why it is so effective as a business communication tool. 

www.bonjoro.com

https://www.bonjoro.com/videofunnelplaybook


Episode 90: Working on the business, not just in the business

Paul Rifkin, better known as Chef Paul, chats with Michelle about the growing of his consultancy business in 2019. Paul was interviewed by Michelle in May 2018 when employed by Campbelltown Catholic Club and then in December 2018 when he took the leap of faith and began his own consultancy business. He chats about the transition period, working on the business not just in the business particularly when it comes to marketing for new clients. Paul shares with us tips and the challenges, evolving his business and the journey ahead. To know more about Paul Rifkin, his website is https://www.chefpaulrifkin.com.au


Episode 89: Don't let data drive you crazy

Times have changed, your customers have higher expectations than ever before, and in learning to attract and retain today’s customer, you need to know how they see and engaged with your business.  If you are not in the business of listening to them, you may not be in business for long. We discuss the 6 key measuring tools to assess and analyse your customer offering. 


Episode 88: Connect Learn Grow 2020

Deanne Boules a former NSW Police Officer, Workcover Inspector, accomplished WHS and HR executive for a number of iconic Australian and Global Companies joins me today to discuss the moment she made the decision to move from being an "employee" to starting her own business;  Insync Workplace Solutions (https://www.insyncworkplacesolutions.com), 8 years ago.  Dee discusses the importance of education, continued professional development and her passion to help others who are less fortunate in Australia and globally. Two years ago Dee a member of Business Chicks decided to travel with 19 other members of Business Chicks to Ghana arranged by the Hunger Project on the 25th April this year.  Dee discusses what the Hunger Project means to communities, what it means to her and how she is raising funds.  
 
With the recent bush fire devastation Dee has decided that the profits from the Connect Learn Grow Retreat happening 3rd-7th March at Kingscliff, will be split between the Hunger Project and Women in Business who have been affected by the bushfires here in Australia.  This is a "doing retreat", where you are working on your business for 4 days, hearing from amazing presenters facilitating workshops over the 4 days.  But this is no ordinary "retreat" where you live and may or may not implement as part of the retreat there is a 12 month accountability coaching program for all attendees. To learn more go to https://connectlearngrow.online/ to support this wonderful fund raiser that will help our women in business in Australia and families in Ghana.

Episode 87: DELEGATE: Double the Results! Halve the Effort!

Do you have more work to do than hours available? Do you start your work when everyone has left for the day? Do you have a never ending ToDo List?

Sally Foley-Lewis talks to us about her new book DELEGATE: Double the Results! Halve the Effort!


Episode 86: Public speaking - when it does not come naturally

Ten Top Tips in presenting in the Board Room or to the team.


Episode 85: How to Build a Business that you've always dreamed of in 2020

Here are 4 key steps for you to review, realign and reset for an amazing year ahead.


Episode 84: Understanding the Power of Branding 

Does your business have a position? What is branding and how important is it to know your customer?

Johan Marais-Piper from Favour the Brave joins us to talk about branding you business.


Episode 83: Mastering Social Media for venues and organisations in 2020

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020? 

Mia from That Marketing Girl joins us to talk all things Social Media.
 

Episode 82: 3 Step plan to get you and your team through to Christmas 

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.


Episode 81: Reviewing your business from the eyes of your customers

Take a moment to step back and take on a new perspective


Episode 80: Are you embracing your second momentum?

I'm announcing something exciting coming up!


Episode 79: The Work Christmas Party

The bells are jingling and the mistletoe is calling! 

4 tips to make your work Christmas party one to remember...for all the right reasons.


Episode 78: Why the first day needs to make an impact

4 quick tips to make a big impact on your new recruit

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.


Episode 77: Interview with the CCO Sydney

Chief Customer Officer Conference 

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.


Episode 76: New Business in Town!

How to stand out for all the right reasons

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action. 


 

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