The key to organisational success
OOPS is an established training and development company that has serviced the needs of the Registered Club industry for over two decades.
Firmly committed to the positive organisational culture and customer service excellence principal Michelle Pascoe has both developed and delivered in the development and delivery of customised training programs.
In an environment where the creation of a culture focussed on the pursuit of excellence is central to your operation it is incumbent to invest in training and development.
Opportunities for professional growth is increasingly a driver to employee recruitment and retention, as is particularly evidenced in the millennials who are always looking for ways to improve their skills and knowledge.
In developing and / or reviewing your training and development program consider the foundation OOPS offers, all our programs are capable of desired customisation.
This workshop can be delivered in 3 ways depending on your needs;
1 x 6 hour session
2 x 3 hours sessions
or
1 x 3 hour session
The program includes;
The outcomes of this training:
A 3 day intensive program for your current leadership team and potential leader aspirants.
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A 3 hour workshop with your hand-picked gaming team.
The program includes;
Building communication channels with management
The outcomes of this training:
A 3 hour workshop with your key frontline team.
The program includes;
The outcomes of this training;
A 3 hour workshop for team members in catering areas.
The program includes;
The outcomes of this training:
A 3 hour workshop for reception and instructors.
The program includes;
The outcomes of this training;
A 3 hour workshop for those in administration and in the classroom.
The program includes;
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A 2 hour workshop for those in management presenting in the Boardroom and other events.
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"Michelle's willingness and ability to customise reports so they are really specific to our service delivery standards make her services truly outstanding ... Timely reports enable us to action feedback from those visits giving praise and flagging what could be improved."
"Your flexibility on and off stage as well as prior to the event just made the day so much easier for us as event organisers..... It's not easy to connect with and keep interested 150 high school students, but you did by weaving your personal stories and humour throughout the day."
"It was an absolute delight to have Michelle Pascoe speak to at our Inspiring Women event. Michelle gave our business owners great insights into the different age demographics and their customer experience expectations. Highly recommend! Thank you so much!"
"The feedback on the content and delivery from our members was very good. I took away some effective key points which I will be presenting to my team. Definitely a very thought provoking presentation."
"An incredibly fickle and judgemental industry, hospitality audiences can be hard to win over but Michelle’s very distinctive approach of identifying through personal experience as a business owner, her fantastic manner of story telling to give relevant examples and very humanistic approach to presenting was well received."
"Michelle has a passion for customer service and a gift for growing people. She has a broad vision and an eye for detail ...... She is accessible, efficient and people just love her and working with her."
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