✔️Gain an incredibly large market share for my clients in Professional Services, Hospitality and More.
✔️Build loyalty programs that create return Customers for years to come!
Over the past two decades I have learnt how to manage and grow a successful business whilst also having a demanding personal life. I found that what I call the ‘care factor’ is what really matters; in management and business, in customer service, in training, coaching and speaking, and of course at home.
Since 1994 Michelle has spent hundreds of hours delivering insights, retention strategies and leadership programs all while founding one of Australia’s most respected training company’s, Optimum Operating Procedures and Services (OOPS).