Training  & Development -
the key to organisational success

Enhance your competitive advantage by partnering with OOPS in the development and delivery of a targeted training and development program. All our programs are tailored to your specific needs and we strongly believe in a consultative process so as to deliver a program to assist in the advancement of business operations, marketing, people management and strategic planning; thereby growing  the business through enhanced professional development and customer service excellence.

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Bringing Heart and Soul to Mystery Shopping

Since 1999 we have created long term relationships with ongoing recommendations and referrals, becoming a respected and trusted leading authority across a variety of industries, along with creating a niche in the Registered Club industry.

We developed our own proprietary software OARS providing statistical objective analysis complemented by subjective analysis "Mapping the Customer Journey".  

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"Michelle's willingness and ability to customise reports so they are really specific to our service delivery standards make her services truly outstanding ... Timely reports enable us to action feedback from those visits giving praise and flagging what could be improved."

HR Manager Mounties Group

"Your flexibility on and off stage as well as prior to the event just made the day so much easier for us as event organisers..... It's not easy to connect with and keep interested 150 high school students, but you did by weaving your personal stories and humour throughout the day."

Renee Oxford
Community Development Officer Crime Prevention, Bankstown City Council

"An incredibly fickle and judgemental industry, hospitality audiences can be hard to win over but Michelle’s very distinctive approach of identifying through personal experience as a business owner, her fantastic manner of story telling to give relevant examples and very humanistic approach to presenting was well received."

Restaurant Association

"Michelle has a passion for customer service and a gift for growing people. She has a broad vision and an eye for detail ...... She is accessible, efficient and people just love her and working with her."

Sharyn Buhagiar
HR Manager Revesby Workers Club

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