Contact Michelle today to discuss how your next webinar, workshop or event can create an opportunity for learning, taking action and those Aha moments by engaging Michelle.

Authentic And Authoritative Speaker


As a Certified Speaking Professional and business owner since 1994 providing services to a variety of industries including the Hospitality and tourism Industry where it’s all about the “customer experience”, Michelle combines extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual so they can achieve outstanding results.

Michelle is equipped and experienced to present these presentations in person or virtually to a local or global audience. 

Audiences in Australia and internationally walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences.

Employing a large team of researchers, working with multi-million dollar clients and coaching the leaders of tomorrow, Michelle believes in seeing and igniting the potential within.

With three decades of measuring and analysing clients and their competitors, her presentations are content-rich with real casestudies delivered with passion and authenticity.

For maximum impact Michelle believes in writing a bespoke presentation for you is critical. Taking the time to understand your objectives allows her to connect with the audience by presenting a Keynote or Breakout session that is relevant and insightful, so it’s important that she talks with you.

Booking Michelle to speak can kick-start organisational change, immediately improve morale and shared vision, inspire a room of experienced service industry team members and leaders to approach common issues with a whole new perspective.




  • FROM BOOMERS TO GEN Z: Unleashing the Power of Diversity in the Modern Workplace.

  •  RISING FROM BUDDY TO BOSS: Navigating Challenges and Unlocking your True Potential.

  • BEYOND TODAY'S MARKET: Future-proofing Your Business through Diverse Customer Connections. 

  • BREAKING STEREOTYPES: Reshaping Industry Standards for Enduring Brand Influence

  • REDEFINING SUCCESS: Empowering Women in Business and the Workplace

Book Michelle for your next event


Download Michelle's Speaker Kit



Read what our clients say about Michelle.

"Michelle had the audience in the palm of her hand, sharing her knowledge of over two decades on how to build a united leadership team in an Intergenerational Business. Her style was engaging, content rich and funny. As the MC I see and hear a lot of speakers, yet Michelle stood out at the G2E Education presentations. I would certainly recommend Michelle as a highly motivated and professional speaker to anyone who would like to have their organisation focus on the intergenerational business. leadership, team retention and customer growth."

Ann Simmons Nicholson
CEO Simmons Group

"“Take time to get to know this lady…one of the most trusted businesses and ladies in the industry. Congratulations for being a fellow business owner in our industry who truly respects our clients! If you do not know Michelle Pascoe CSP, then connect with her now!.”"

Jenny White
CEO, White Now

"Michelle is an engaging presenter and a brilliant story-teller. She was able to seamlessly connect and build rapport with the audience by sharing her personal experiences with the group. She has a number of years of experience consulting with organisations on employee engagement and hence was able to bring an external perspective to the panel discussion."

Shumaila Ali
AHRI NSW Talent Acquisition & Engagement Forum

"It was an absolute delight to have Michelle Pascoe speak at our Inspiring Women event. Michelle gave our business owners great insights into the different age demographics and their customer experience expectations. Highly recommend! Thank you so much!"

Sue Heins
Inspiring Women

"The feedback on the content and delivery from our members was very good. I took away some effective key points which I will be presenting to my team. Definitely a very thought provoking presentation."

Shaun Pereira
President The Greater Narellan Chamber of Commerce & Pereira Realty Group

"An incredibly fickle and judgemental industry, hospitality audiences can be hard to win over but Michelle’s very distinctive approach of identifying through personal experience as a business owner, her fantastic manner of story telling to give relevant examples and very humanistic approach to presenting was well received."

Restaurant Association

"Michelle really hit the spot for a lot of guests who have been struggling with following their passion to start something new."

Nichol Stark
Creator - The Femetech Revolution

"You did a fantastic job, what a great energy you brought to the whole conference."

Catherine McCarthy
Conference Producer - Workplace Diversity & Inclusion Conference

"We are so grateful for the contribution you made to the event - I thought your presentation was really fantastic."

Siobhan Hady
Content Director -Chief Customer Officer Sydney

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