As a Certified Speaking Professional and business owner since 1994 providing services to a variety of industries including the Hospitality Industry where it’s all about the “customer experience”, Michelle combines extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual so they can achieve outstanding results.
Michelle is equipped and experienced to present these presentations virtually to a local or global audience.
Audiences in Australia and Internationally walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences.
Employing a large team of researchers, working with multi-million dollar clients and coaching the leaders of tomorrow, Michelle believes in seeing and igniting the potential within. With over two decades of measuring and analysing clients and their competitors, her presentations are content-rich with real casestudies delivered with passion and authenticity.
For maximum impact Michelle believes in writing a bespoke presentation for you is critical. Taking the time to understand your objectives allows her to connect with the audience by presenting a Keynote or Breakout session that is relevant and insightful, so it’s important that she talks with you.
Booking Michelle to speak can kick-start organisational change, immediately improve morale and shared vision, inspire a room of experienced service industry team members and leaders to approach common issues with a whole new perspective.
The Multi-Generational Business
How does an 18 year old tell a 45 year old what to do? Developing non negotiable service standards driven by a united leadership team. Learn about generational drivers in customers expectations and service delivery.
Connecting the head with the heart, creating memories that will have your customers becoming advocates for your brand.
Stepping up from buddy to boss, seizing the opportunities in life. This presentation will take you on a journey to seize the opportunities in your life, seeking them out, even creating them, by stepping up with confidence.
3 Keys to unlocking your business success
Linking every business interaction along the "customer experience journey", will have you breaking away from your competitors and setting the standard for your industry.
The Venue Improvement Journey
Discover how guest experiences drive long term growth in your hospitality and/or tourism venue.
Call now on +61 411 146 450 to discuss how booking Michelle as a Speaker will add value to your event.
"Michelle had the audience in the palm of her hand, sharing her knowledge of over two decades on how to build a united leadership team in an Intergenerational Business. Her style was engaging, content rich and funny. As the MC I see and hear a lot of speakers, yet Michelle stood out at the G2E Education presentations. I would certainly recommend Michelle as a highly motivated and professional speaker to anyone who would like to have their organisation focus on the intergenerational business. leadership, team retention and customer growth."
"“Take time to get to know this lady…one of the most trusted businesses and ladies in the industry. Congratulations for being a fellow business owner in our industry who truly respects our clients! If you do not know Michelle Pascoe CSP, then connect with her now!.”"
"Michelle is an engaging presenter and a brilliant story-teller. She was able to seamlessly connect and build rapport with the audience by sharing her personal experiences with the group. She has a number of years of experience consulting with organisations on employee engagement and hence was able to bring an external perspective to the panel discussion."
"It was an absolute delight to have Michelle Pascoe speak at our Inspiring Women event. Michelle gave our business owners great insights into the different age demographics and their customer experience expectations. Highly recommend! Thank you so much!"
"The feedback on the content and delivery from our members was very good. I took away some effective key points which I will be presenting to my team. Definitely a very thought provoking presentation."
"An incredibly fickle and judgemental industry, hospitality audiences can be hard to win over but Michelle’s very distinctive approach of identifying through personal experience as a business owner, her fantastic manner of story telling to give relevant examples and very humanistic approach to presenting was well received."
"Michelle really hit the spot for a lot of guests who have been struggling with following their passion to start something new."
"You did a fantastic job, what a great energy you brought to the whole conference."
"We are so grateful for the contribution you made to the event - I thought your presentation was really fantastic."