Hi, I'm Michelle.
An experienced entrepreneur and successful businesswoman for over two decades I'm dedicated to helping women transition from their 9-5 job to becoming an entrepreneur.
SECOND MOMENTUM
Is designed for you. Are you looking at how to pursue your passion in business and take the leap to start something new?
Are you tired of being looked over for that promotion or your ideas not taken seriously?
AN EMPLOYEE who wants to take the leap and start out on your own journey where you no longer have to compromise and answer to an employer who just hasn't got the vision you want to follow.
A PROFESSIONAL who wants to establish your own firm, with a brand new culture and more flexible client focus.
Now is the time to invest in YOU.
Is designed for you, a business leader or owner ready to improve your overall customer experience journey and team retention strategies.
Customer Retention Revolution modules cover the two key customer groups in your business; Your Team (internal customer) and Your Customers.
Some organisations tend to think of service as purely external. They may feel service only revolves around what they do for their patrons. Those organisations sadly tend to view internal service as optional.
I believe that we cannot view internal service as optional, because external service and internal service are inherently interconnected and are indeed a fundamental platform to a successful business.
The culture of your organisation is driven by your values and vision, therefore the recruitment, training and management of your team must align with these values and vision, striving to achieve the goals together while delivering a customer experience that exceeds your customers expectations.
Become a Customer Retention Revolutionist and receive your complete step by step road map to retaining long term customers and employees for business success.
"Passion to Preneur"
EMBRACE YOUR SECOND MOMENTUM
Are you a woman moving out of your current role, transitioning from the workplace, scaling up a hobby or have a dream to do something different?
Stepping out to do something meaningful with this next chapter of your life is exciting and rewarding.
My passion is in helping women become their own "boss" embracing their "Second Momentum" to make that change.
Never before has it been more important to take charge of your future and arm yourself with the insights and knowledge that will help you embark on a successful transition.
YOUR TIME IS NOW
Additional Services
MYSTERY SHOPPING AUDITS D.I.Y.
After two decades creating over 4,000 questions completing over 30,000 reports I am now providing you the opportunity to purchase your industry specific Mystery Shopping Audit complete with questions covering all aspects of your business for you to complete yourself.
Including COVID related questions.
AUTHENTIC & AUTHORITATIVE SPEAKER
I am a Certified Speaking Professional who has been presenting in Australia and internationally to a variety of industries over the past two decades.
Whether it's presenting here in Australia or to Casino and Hospitality leaders in Las Vegas, sharing strategies for business owners in Singapore and Vietnam or career driven women in San Fransisco, each presentation is bespoke, content rich with real case studies, delivered with passion and authenticity.
I am passionate and focused upon connecting multi generations through the customer experience journey, Intentional leadership – moving from Buddy to Boss and Women in business.
TRAINING & DEVELOPMENT
Enhance your competitive advantage by partnering with OOPS in the development and delivery of a targeted training and development program.
All our programs are tailored to your specific needs and we strongly believe in a consultative process, to deliver a program to assist in the advancement of business operations, marketing, people management and strategic planning; thereby growing the business through enhanced professional development and customer service excellence.
In an environment where the creation of a culture focussed on the pursuit of excellence is central to your operation it is incumbent to invest in training and development.
"Michelle was recommended to me as a woman of integrity, incredible energy, and and undeniable passion to inspire success. I found her to be all of this and so much more. Her coaching style is extremely professional, but at the same time laced with a familiarity which allows for wonderful discussion and unquestionable growth. The frameworks she has developed seem simple in style and therefore easy to follow, but are filled with complexities which I only realised quite a way into my coaching. The end result was that I was able to gain the confidence to believe in myself, and my talents, and to chase dreams much grander than I had originally envisaged. I would wholeheartedly recommend Michelle to anyone hesitating in making a career change….she will make you see that the sky truly is the limit. "
