As a Certified Speaking Professional and International keynote speaker, I translate three decades of research into practical, engaging sessions for conferences, leadership off-site and in-house events. Audiences leave with clear actions to lift service, engagement and performance. Every keynote is tailored to your organisation and sector. The result is a shared language, renewed energy and a clear focus on the behaviours that create memorable customer experiences.
Customised workshops and programs for frontline teams and leaders, focused on real-world skills, behaviours and standards. From service excellence to middle-management capability, we build the mindset and habits that sustain high performance, supported by my Middle Management leadership programs and private coaching for leaders. Programs are designed around your venue’s reality, with practical tools, clear standards and follow‑through so new behaviours stick back on the floor.
Independent, data-rich insight into how your venues are really performing in the eyes of your guests. Using our proprietary mystery shopping software and a bank of more than 10,000 bespoke questions and industry benchmarking, we analyse every stage of the customer journey and identify the specific behaviours, gaps and opportunities that impact guest experience and profitability. You receive clear, prioritised recommendations your leaders and teams can act on immediately.
Get a real sense of who I am and How I work
If you would like to go beyond reading and get a sense of my energy, approach, and values, take a moment to watch this video. It is a window into the work I do and the difference I am passionate about creating for businesses and their teams.
Extended DISC
As an accredited Trainer and Assessor in DISC over the past 15 years I have enjoyed imparting the learnings from the Behavioural Profiling Assessments with individuals and teams. Whether it is looking at Leadership, Sales, 360' Feedback or choosing the right Candidate, this is a very important tool that assists organisations in building teams, leadership and a positive organisational culture.
Real conversations about service, leadership, community connection and the future of hospitality.
Established in 2019, this podcast shines a spotlight on the people and ideas shaping the hospitality industry and beyond. Each episode features honest conversations with industry leaders, consultants, community changemakers and subject matter experts who share real stories, current trends and practical advice.
If you’re committed to creating unforgettable guest experiences, unlocking your team’s potential or simply learning from a diverse range of professionals, this podcast is for you. Together, we explore what great service looks like today, what’s changing and how you can stay ahead. Tune in for ideas you can take straight back to your venue, organisation or team.
AS SEEN & HEARD
