HOSPITALITY ... IT'S AN EXPERIENCE, NOT JUST AN INDUSTRY

Hi! I'm Michelle,

CEO of Optimum Operating Procedures and Services, better known as OOPS.

Are you ready to join me on a journey of transformation and success? 

Backed by three decades of experience, we can work together to unlock the full potential of your multigenerational team, elevate your organisation to new heights and welcome in a new era of leadership and service excellence.

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Hi! I'm Michelle.

CEO of Optimum Operating Procedures and Services, better known as OOPS.

 Are you ready to join me on a journey of transformation and success? 

Backed by three decades of experience, we can work together to unlock the full potential of your team, elevate your organisation to new heights and welcome in a new era of hospitality leadership and excellence.

 

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In the dynamic and ever-evolving landscape of the modern workplace, Michelle stands at the forefront with her groundbreaking presentation, "Talking Turkey - Building Bridges Between Generations." This isn't just another presentation; it's a transformative journey that equips the audience with the wisdom and tools necessary to navigate the complexities of a multigenerational workforce. 
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In navigating today's fast-moving hospitality industry; ignorance is something you can't afford. Your guests have higher expectations than ever before, so in learning to draw and keep twenty-first century guests you need to know how they see and engage in your venue. 
If you are not in the business of listening to them you may not be in business for long.

 

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Firmly committed to positive organisational culture and customer service excellence, Michelle has developed and delivered an effective and intuitive range of customised training programs. 
In an environment where the creation of a culture focussed on the pursuit of excellence is central to your operation, it is incumbent to invest in training and development.

 

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Hospitality Momentum: Accelerating Your Business with Talking Turkey

Are you tired of feeling overwhelmed by the increasing costs, struggling to recruit and feeling like your business is "running you"?  It's time to take action and elevate your hospitality business to new heights. 

In today‚Äôs competitive Hospitality and Tourism industry, success hinges on creating exceptional guest experiences, fostering a dynamic workplace culture, and staying ahead of the curve. With my proven expertise over three decades in frontline training, leadership development, research, and our new innovative membership program for hospitality business owners, I offer a comprehensive solution to elevate your business to new heights. Through the power of the ‚ÄúTalking Turkey‚ÄĚ methodology, I provide the tools and insights needed to streamline operations, empower your team, and exceed guest expectations. If you‚Äôre ready to take your business to the next level and achieve sustainable growth, I invite you to explore the possibilities and embark on a journey towards success with my guidance and support. Let‚Äôs work together to unlock the full potential of your hospitality business and create a thriving future in the industry.

CURIOUS TO LEARN MORE?
Establishing Optimum Operating Procedures and Services in 1994, my key focus and passion pertains to service delivery and the expectations of the twenty-first century. My commitment to elevating the standards of service has propelled my company to become a trusted partner for businesses in the hospitality sector. 
With a track record of training and empowering frontline team members, I have witnessed firsthand the transformative impact of investing in the skills and talents of those on the frontline. 
But my dedication goes beyond the frontline; I am equally devoted to nurturing the leaders of tomorrow. Recognising the pivotal role strong leadership plays in shaping a thriving organisation, I developed Middle Management Movement - a suite of comprehensive leadership programs designed to empower individuals to reach their fullest potential.
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Extended DISC

As an accredited Trainer and Assessor in DISC over the past 15 years I have enjoyed imparting the learnings from the Behavioural Profiling Assessments with individuals and teams.  Whether it is looking at Leadership, Sales, 360' Feedback or choosing the right Candidate, this is a very important tool that assists organisations in building teams, leadership and a positive organisational culture. 

Interested in DISC? Call Now
 

2024 Australian Achiever Awards - Highly Recommended

With an incredible score of 97.41%, we are so honoured to announce that we have been recognised with a 'Highly Recommended' in the category of Consultancy, Training & Employment Services in the CSIA Australian Service Excellence Awards. 

If you're looking for a training and market research company that is committed to customer service excellence, let's have a chat.

Proud Corporate Partner

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This podcast is for those in the Hospitality industry, creating an unforgettable guest experience that will ignite the potential in their team and turn their guests into advocates. It is designed to share and celebrate all the amazing people and opportunities in the hospitality industry.

Interviews with leaders and subject matter experts sharing their experiences, insights, industry trends, and advice for those seeking a career in hospitality.

 

 

 

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Establishing Optimum Operating Procedures and Services in 1994, my key focus and passion pertains to service delivery and the expectations of the twenty-first century. My commitment to elevating the standards of service has propelled my company to become a trusted partner for businesses in the hospitality sector. 
With a track record of training and empowering frontline team members, I have witnessed firsthand the transformative impact of investing in the skills and talents of those on the frontline. 
But my dedication goes beyond the frontline; I am equally devoted to nurturing the leaders of tomorrow. Recognising the pivotal role strong leadership plays in shaping a thriving organisation, I developed Middle Management Movement - a suite of comprehensive leadership programs designed to empower individuals to reach their fullest potential.

AS SEEN & HEARD

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