Hi! I'm Michelle,

Renowned for my expertise in the hospitality industry and backed by over three decades of experience, I bring a unique perspective to businesses across all sectors. By unlocking the full potential of your multigenerational leadership and frontline teams, we can elevate your organisation to new heights, create a culture of inclusivity, and welcome a new era of leadership and service excellence. Together, we can create a workplace where every generation thrives.

BOOK A STRATEGY CALL

Hi! I'm Michelle,

Backed by three decades of experience in the hospitality & gaming industry, we can work together to unlock the full potential of your multigenerational team, elevate your organisation to new heights and welcome in a new era of leadership and service excellence.

Let's Chat Call Now

BUILDING BRIDGES BETWEEN GENERATIONS IN THE WORKPLACE

The Art of Talking Turkey

Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable guest experiences. This keynote presentation offers practical insights and real-life examples for transforming the way you connect, engage, and lead a multigenerational team to effectively meet the unique expectations of employees from each generation.

Michelle brings three decades of business experience and market research to the stage, and delivers tailored and thought-provoking presentations that inspire change and growth in today's diverse workplace.

Key topics include:

Building Bridges Between Generations in the Workplace
Future-Proofing Your Business Through Diverse Customer Connections
Empowering Women in Business

LEARN MORE

Firmly committed to building positive organisational culture and driving service excellence in the hospitality and gaming industries, Michelle has crafted and delivered a range of intuitive, customised training programs that make a real impact.

Key programs include:

Middle Management Movement - for current and aspiring leaders.
Customer Service Excellence & Engagement - for frontline teams.

LEARN MORE

Hospitality is a highly competitive industry where ignorance is something you cannot afford. Your guests have higher expectations than ever before, so it's critical to know how your guests see and engage in your venue.

Our comprehensive Business Insight Reports help identify operational strengths and uncover growth opportunities unique to your business to help you make informed, data-driven decisions that will position your venue for long-term success.

LEARN MORE

Establishing Optimum Operating Procedures and Services in 1994, my key focus and passion pertains to service delivery and the expectations of the twenty-first century customer.

My commitment to elevating the standards of service has propelled my company to become a trusted partner for businesses in the hospitality and gaming sector.

With a track record of training and empowering frontline team members, I have witnessed firsthand the transformative impact of investing in the skills and talents of those on the frontline.

But my dedication goes beyond the frontline; I am equally devoted to nurturing the leaders of tomorrow. Recognising the pivotal role strong leadership plays in shaping a thriving organisation, I developed Middle Management Movement - a suite of comprehensive leadership programs designed to empower individuals to reach their fullest potential.

LEARN MORE

Welcome to my podcast established in 2019, where I focus on the hospitality industry while also bringing you inspiring stories, expert insights, and valuable advice from leaders across various fields. Whether you're dedicated to creating unforgettable guest experiences, igniting your team's potential, or simply learning from a diverse range of professionals, this podcast is for you.

Join me as we celebrate the incredible people and opportunities within the hospitality industry. Our interviews feature industry leaders and subject matter experts who share their experiences, insights, industry trends, and practical advice.

Tune in to gain knowledge and inspiration, no matter your role in hospitality.

LISTEN NOW