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EPISODE 241
Creating a Customer Service Culture that Keeps Them Coming Back
In this episode of The Michelle Pascoe Hospitality Podcast, we are joined by the incredible Shep Hyken, a world-renowned customer service and experience expert, researcher, and New York Times and Wall Street Journal bestselling author.With eight books under his belt, including his latest, āIāll Be Back: How to Get Customers to Come Back Again and Againā.
EPISODE 240
YOUR FACE SAYS IT ALL!
This week IĀ dive into the powerful connection our facial expressions create, particularly through the simple act of smiling. Learn why your face says it all when it comes to connecting with others and how a smile can positively impact customer experiences and team dynamics.
EPISODE 239Ā
WOMEN LEADING THE WAY
In this incredible episode I sit down with Rachel McHugh, a dynamic leader in the gaming industry with a fascinating career journey that proves thereās no one path to success. With a Bachelor of Commerce in Marketing and Demography, Rachel initially aspired to become a demographer for the Australian Bureau of Statistics. But life had different plans!
EPISODE 238
MAPPING THE CUSTOMER JOURNEY
Dive into the fascinating world of Mystery Shopping as I explore how to bring your data to life to create unforgettable customer experiences and elevate service standards. Discover how our proprietary OARS system can provide your business with the insightsĀ you need to excel in today's competitive market.
EPISODE 237
ARE ROBOTS TAKING OVER THE WORLD?!Ā
AI, with its rapidly evolving nature, can often instil fear and overwhelm in business owners. Embark on an enlightening journey with Tracy Sheen, The Digital Guide, to dispel these concerns and unveil the numerous advantages of embracing AI in your business.
EPISODE 236
THE POWER OF CONNECTION AND LEARNING ACROSS INDUSTRIES
This week I reflect on theĀ unique insights that come from stepping outside your usual professional circles, and the importance ofĀ engaging with others to open doors to new ideas, collaborations, and friendships.
EPISODE 235
LEADING MULTIGENERATIONAL WORKFORCESĀ
I speak with host Jerome Doraisamy aboutĀ leading different generations in the workplace, whether leaders are cognisant of the need to consider how to best manageĀ each generation, and the increasing need to be proactive in oneās leadership.
EPISODE 235
PURPLE FRIDAY IN BALLINAĀ
Learn how Tere Sheehan and the team at Cherry Street Sports Group launched a grassroots campaign against domestic violence that has sparked vital conversations, offered lifelines to those in need, and earned national recognition -Ā including an invitation to Parliament House.
EPISODE 234
SOUTHERN CHARM IN AUSTRALIA
Delve into the heart of Red Gum BBQ, Australia's first B-Corporation certified restaurant, to uncover how Melissa Goffin and her team blend Southern charm with a commitment to sustainability, ethical business practices, and women's advocacy.
EPISODE 233
REDEFINING REAL FOOD
With its unique menu andĀ a mission to change perceptions about real food and sustainability, Ruby LaneĀ is not just a restaurant; it's a hub for promoting health, wellbeing,Ā and sustainability. Phil Dawson shares his vision for a sustainable and community-focused future in hospitality.
About the Podcast...
Get ready to dive into the heart of the hospitality industry with our dynamic podcast! Whether you're passionate about delivering unforgettable guest experiences, empowering your team, or eager to learn from the brightest minds across various fields, this podcast is your go-to source for inspiration and actionable insights.
Each episode is packed with compelling stories, expert interviews, and practical tips from industry leaders and trailblazers. We celebrate the incredible people who make hospitality what it is and explore the latest trends shaping the future of the industry. Whether you're on the frontline, in leadership, or simply curious about the world of hospitality, you'll find something valuable here.
Tune in, get inspired, and join us on a journey to elevate your career and your team's potential!
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