PROGRAMS
From Frontline to the Boardroom - programs designed for every level of leadership in the hospitality and Club industry.
LEADERSHIP DEVELOPMENT
Middle Management Movement
MMM — For the leaders in the middle.
Your middle managers set the tone for everything that happens on the floor. How they communicate, how they hold standards, how they show up for their team, your members and guests feel all of it.
MMM is a structured 15 Module leadership development program that gives duty managers, supervisors, and team leaders the skills, confidence, and clarity to lead well, not just manage.
Executive Leaders Movement
ELM — For the leaders at the top.
Senior leaders carry the weight of the whole organisation. ELM is a 12 module program built specifically for CEOs, COOs, and senior managers who are ready to move beyond managing the day-to-day and start building something that lasts.
Strategic thinking, succession planning, letting go, leading under pressure — this is the work that changes the organisation from the top.
Extended DiSC
Understanding people. Strengthening teams. Building trust.
When a team understands how each person communicates, makes decisions, and responds under pressure, everything changes.
Extended DiSC Behavioural Profiling is the foundation of all leadership development work, and a powerful standalone program for leadership teams and boards who want to communicate better, collaborate more effectively, and lead with greater clarity.
Leadership Coaching
Private. Confidential. Transformational.
Some leaders need more than a group program. Leadership Coaching is a private, 1:1 engagement for the leader who is ready to do the deeper work, building self-belief, backing their own judgement, and stepping fully into the role they are already in.
Available as a 12-month program or a focused 3-month accelerator.
HOSPITALITY FRONTLINE TRAINING WORKSHOPS
Deliver Exceptional Guest Experiences, Every time
Great leadership starts at the top — but exceptional guest experiences are delivered by the people on the floor. The Hospitality Frontline Training Workshops equip your frontline team with the skills, knowledge, and mindset to represent your venue at its best, in every interaction.
These values-driven, practical workshops are tailored to your venue and delivered onsite. Your team leaves with more than skills — they leave with a clear understanding of the standard your guests expect and the confidence to deliver it consistently.
Workshop topics include:
- Customer Service Excellence
- Gaming Excellence
- Foyer and Concierge Excellence
- Dining Experience
- Presentation Skills
LEARN MORE ABOUT FRONTLINE TRAINING