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Training & Development

If you're a CEO or Senior Executive looking to improve the customer experience in your venue or unlock the full leadership potential of your management team, then you're in the right place.

For 3 decades I have had the privilege of training and coaching individuals and teams on the frontline and management in the Hospitality Industry, particularly the Registered Club Industry.  Creating memorable guest experiences by igniting the potential in their multi-generational teams through my courses (online and onsite) is my passion.

Middle Management Movement

Middle Management Movement is a comprehensive 12 week leadership development program designed specifically for professionals in the hospitality industry who are current leaders or aspire to move into middle management positions. This program aims to equip participants with the essential skills, knowledge, and mindset required to excel as effective leaders in the dynamic and demanding hospitality sector.

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Hospitality Frontline Training 

The Customer Excellence and Engagement Programs for frontline Hospitality team members aim to enhance their skills, knowledge, and attitude towards providing exceptional customer service and creating memorable guest experiences. Covering Customer Service Excellence, Gaming Excellence, Foyer/Concierge Excellence, Dining Experience and Presentation skills, our suite of values-based programs will equip your frontline team to deliver an exceptional guest experience every time. 

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Future-Proofing Your Business

Make the choice to invest in your leadership team and unlock their full potential. With these 10 actionable strategies you will create a sustainable pipeline of future leaders, and build a culture of growth and excellence that will ensure the overall success and longevity of your business.