In the dynamic and ever-evolving landscape of the modern workplace, Michelle stands at the forefront with her groundbreaking presentation, "Talking Turkey - Building Bridges Between Generations."
This isn't just another presentation; it's a transformative journey that equips the audience with the wisdom and tools necessary to navigate the complexities of a multigenerational workforce.
In navigating today's fast-moving hospitality industry; ignorance is something you can't afford. Your guests have higher expectations than ever before, so in learning to attract and retain twenty-first century guests you need to know how they see and engage in your venue.
If you are not in the business of listening to them you may not be in business for long.
Firmly committed to positive organisational culture and customer service excellence in the hospitality & gaming industry, Michelle has developed and delivered an effective and intuitive range of customised training programs.
In an environment where the creation of a culture focussed on the pursuit of excellence is central to your operation, it is incumbent to invest in frontline training and leadership development.
Extended DISC
As an accredited Trainer and Assessor in DISC over the past 15 years I have enjoyed imparting the learnings from the Behavioural Profiling Assessments with individuals and teams. Whether it is looking at Leadership, Sales, 360' Feedback or choosing the right Candidate, this is a very important tool that assists organisations in building teams, leadership and a positive organisational culture.
2024 Australian Achiever Awards - Highly Recommended
With an incredible score of 97.41%, we are so honoured to announce that we have been recognised with a 'Highly Recommended' in the category of Consultancy, Training & Employment Services in the CSIA Australian Service Excellence Awards.
If you're looking for a training and market research company that is committed to customer service excellence, let's have a chat.
Welcome to my podcast established in 2019, where I focus on the hospitality industry while also bringing you inspiring stories, expert insights, and valuable advice from leaders across various fields. Whether you're dedicated to creating unforgettable guest experiences, igniting your team's potential, or simply learning from a diverse range of professionals, this podcast is for you.
Join me as we celebrate the incredible people and opportunities within the hospitality industry. Our interviews feature industry leaders and subject matter experts who share their experiences, insights, industry trends, and practical advice.
Tune in to gain knowledge and inspiration, no matter your role in hospitality.
Proud Corporate Partner
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