EPISODE 273 - The Power of Visual Storytelling in Hospitality and Beyond

In this insightful episode, I sit down with Kat Lynn, an award-winning food and product photographer, branding strategist, and passionate advocate for regional communities. Kat shares her journey from capturing culinary delights to helping businesses tell their authentic stories through visual branding. Listeners will gain valuable insights into the importance of storytelling in photography and how it can elevate a brand's presence in the market.

Kat also delves into the challenges and triumphs of working with regional communities, emphasising the significance of connecting with local businesses and understanding their unique narratives. Her dedication to customer experience design and her role as a regional community connector highlight the impact of personalised branding strategies.

This episode is a must-listen for anyone interested in the intersection of photography, branding, and community engagement. 

To learn more about Kay Lynn and Foodie Shots go to: https://www.foodieshots.com.au

EPISODE 272 - RUOK? to WeCare365

🎙️ In this powerful episode, I’m joined by mental health advocate and founding Board Member of R U OK?, Graeme Cowan. From his personal journey through severe depression to creating meaningful change in workplaces across the globe, Graeme shares the pivotal moments that shaped his mission to build resilience, connection, and care in high-performing teams. We explore how leaders can identify early signs of stress, foster psychological safety, and shift from burnout to balance with simple but powerful habits.

🎙️ Whether you're leading a hospitality venue, managing corporate teams, or working on the frontline, this conversation is packed with practical strategies to create a culture of care — especially during times of change, stress, and uncertainty. Graeme shares the ICARE framework for mental health conversations, the role of predictable time off, and inspiring stories of human connection that have transformed team dynamics. It’s a must-listen for any leader ready to support their people and spark real change.

To learn more about Graeme and the ICARE framework go to https://graemecowan.com.au/

EPISODE 271 - AUSSIE PUB ABROAD?  LEADERSHIP SECRETS THAT WORKED 

Ever dreamed of opening an Aussie pub… in Sweden? 🇸🇪🍺 Kylie Pengelly Linke did just that—and she’s sharing how a 20-year vision, leadership resilience, and a deep love for hospitality turned that dream into reality. From selling everything she owned to building a business in a foreign country during a global pandemic, Kylie’s story is equal parts inspiration and strategy.

We dive into leading with heart, the “daydreamers advantage,” handling intolerant customers with grace, and how to use AI to personalise service without losing the human touch. This is a must-listen for anyone passionate about service, leadership, and building a hospitality brand that customers (and staff) never forget. 💫

Click on the link for the special give away that Kylie is offering:   https://www.kyliepl.com/pascoe

EPISODE 270 - LEADING WITHOUT THE TITLE

Leadership isn’t just reserved for those with titles. In this solo episode, we explore how frontline team members—those on the ground, face-to-face with guests—can be the most influential leaders in any hospitality environment.

Discover how everyday leadership shapes team culture, elevates the customer experience, and sets the tone for service excellence. Whether you're a manager or a team member, this episode offers insights and inspiration to lead where you are.

EPISODE 269 - HOLIDAY LEADERSHIP HACKS

🐣 Hopping into the Easter rush? In this egg-stra special episode of Holiday Leadership Hacks, I’m sharing 8 smart and simple tips to help you lead your hospitality team with clarity, calm and a sprinkle of fun.

From updating policies and FAQs to energising your crew and keeping the customer experience sweet, these Easter-ready leadership hacks will help you stay ahead of the chaos and bring your best self to the floor.

Tune in and lead your team like a pro this holiday season! 🌸🍽️

EPISODE 268 - HOSPITALITY'S LEADERSHIP CRISIS: BUILDING FROM WITHIN

This week I join Andy Goram on 'Sticky From The Inside' to explore why we’re losing middle managers, why leadership pipelines might be drying up, and how we can flip the narrative to make Hospitality an attractive long-term career path.

In this episode we talk about:

• Why middle management is vanishing—and why that’s a huge problem.
• How generational shifts are creating gaps and reshaping leadership.
• Why Hospitality needs to sell itself as a career—not just a job.
• The power of storytelling in building stronger teams.

🎧 Listen to the full episode wherever you get your podcasts, including YouTube, and why not subscribe whilst you're at it so you never miss a future episode.