Where are your team on the ladder of fulfillment when it comes to their career goals and aspirations?
Middle Management Movement will provide your current and aspiring leaders a proven methodology and strategies to become the leader you wish for them to be.
You're determined to enhance the leadership capability and navigate the full potential of your current leaders and aspirants in your venue by providing them with the skills required to lead themselves, intentionally lead your team and foster real organisational change?
Let me know if this sounds familiar...
The role of the Venue/Duty/Supervisor / Team leader is one that requires confidence in one-self to move from being a "worker" to one who leads and manages the frontline team, who were once their peers. This is not always an easy task for many as they become typically involved in a downward spiral of "doing" and not delegating or overseeing.
They need to focus on their self belief, mastering their emotions and releasing their full potential benefiting not only themselves but importantly the venue.
You know when it comes to your Leadership Team things need to change...
Your team has a lack of understanding around the needs of the business
Your team doesn't share the same enthusiasm and focus as you
Your Leadership team are on a different page when it comes to outcomes, discipline & communication
Where are your leadership team *now*?
Dealing with "Boss -v-Buddy" mentality
Unaware of their leadership style and the impact on individuals and the team
Needing to build clear communication channels
Being responsible for their own actions and feelings - rather than blaming others
Conscious commitment to intentional leadership
Imagine how it would feel to...
Make every team member more valuable and productive through intentional leadership.
Have a united leadership team.
Allow your leaders to discover their true potential and start/or continue on the path of the Leader they really want to be.
ARE YOU READY TO IGNITE THE POTENTIAL IN YOUR LEADERSHIP TEAM?
Middle Management Movement
A 14-week online course supported with live online weekly coaching, where your leaders discover how to define their leadership style, identify their core values, engage the team to develop loyalty, working with teams from diverse backgrounds, build morale and lead a guest focused team.
Middle Management Movement is based on values-infused leadership, providing a proven methodology and strategies to make them the leader you know they can be.
The results speak for themselves...
"Michelle provided me with the support and guidance I needed. Michelle's coaching style and direction enabled me to successfully reach my set goal of finding a new role. Thank you Michelle for the great experience."
Michael Martin
"It's great to be in a position to recommend Michelle and her company OOPS for Leadership training. Like all employers, Revesby Workers' has high expectations of management.
It is very satisfying to receive such positive feedback from our frontline managers. Michelle's in-depth industry knowledge along with her passion for customer service makes for a very real and engaging learning experience.
Scott Spicer
Here's some of what your leaders will learn and discover...
DISC BEHAVIOURAL PROFILE ASSESSMENT
- This Grow & Develop Assessment can help when you encounter challenges in any area of your life as it provides insight into both your own behaviour and the behaviour of those around you. It allows for more effective communication, ways to relieve stress, as well providing insight into why you may find a particular situation challenging.
Defining Leadership
Here's what you're going to learn:
- Who are the leaders in your life.
- Traits and behaviours of a successful leader.
- Your leadership style.
Core Values
Here's what you're going to learn:
- Your personal core values.
- How your values are displayed in the workplace.
- Whether your values and your organisation's values align.
Stepping Up Boss -v- Buddy
Here's what you're going to learn:
- Being a fair and balanced leader.
- Trust and delegation.
- Your leadership style.
How to Engage your Team to Develop Loyalty
Here's what you're going to learn:
- How to develop loyalty.
- Six key principles that impact team loyalty.
- Connecting with your team.
Handling Conflict in the Workplace
Here's what you're going to learn:
- Common contributors to conflict.
- How being specific avoids misunderstandings.
- How to handle performance conversations.
RECOGNITION IN THE WORKPLACE
Here's what you're going to learn:
- Why people need recognition.
- What is recognised.
- Champions of the team.
- Rewards.
REFLECTION AND BONUS CONTENT
Here's what you're going to learn:
- VIP Leadership: The Tale of The Tortoise and Rabbit.
- Three ways to Connect & Build a Unified team.
- For Change to be Successful, Leaders need to show their Heart.
- Analysing the Performance of your People from your Guests Perspective.
- Building a VIP Intergenerational Team.
WORKING WITH TEAMS FROM DIVERSE BACKGROUNDS
Here's what you're going to learn:
- Handling team cultural diversity.
- How to get the best out of an intergenerational team.
- Understanding learning styles.
ARE YOU CREATING A POSITIVE INTERNAL EXPERIENCE?
Here's what you're going to learn:
- Modelling and enforcing behaviours.
- How your team feel about you.
ORGANISATIONAL PERFORMANCE
Here's what you're going to learn:
- How to keep your team engaged.
- How to make your team feel empowered.
- Addressing the daily frustrations.
HOW TO COMMUNICATE A GREAT IDEA TO YOUR SENIOR MANAGERS
Here's what you're going to learn:
- Preparation ahead of sharing ideas.
- Gathering supporting documents.
- Evaluating your practice runs.
BUILDING MORALE IN YOUR TEAM
Here's what you're going to learn:
- Identify morale in your team.
- Finding your moral champions.
- Evaluating your personal workplace behaviour.
LEADING A CUSTOMER FOCUSSED TEAM
Here's what you're going to learn:
- Service stereotypes.
- Designing exceptional service.
- Touch points.
- Connecting Conversations.
You're also going to get access to:
BONUS #1 DISC
DISC Behavioural Profiling Assessment
BONUS #2 PRIVATE COACHING CALL
Two additional private coaching calls
BONUS #3 IN PERSON
A 1/2 day in person workshop
(Government restrictions permitting)
Here's what your leaders will get.
Instant access to the complete Middle Management Movement program
Weekly Live Coaching
Copy of "The VIP Principle - Discover how Guest Experiences Drive Long Term Growth"
Bonus #1: DISC Behavioural Profiling Assessment
Bonus #2: Two additional Private Coaching Calls
Bonus #3: A 1/2 day in person workshop
(Government restrictions permitting)
Hey there, I'm Michelle Pascoe
Since 1994 I have had the privilege and honour of working with so many wonderful people in the hospitality industry through my company OOPS. I am passionate about individuals reaching their full potential and working with those who have aspirations for career growth. This program has been delivered too many leadership teams at various venues in person over the years and now that it is online it provides the opportunity for regional and global participants to ignite their potential in their leadership development.
Leading my own team of researchers and learning from the best "Disney Institute" as well as attending and speaking at conferences globally I have all the skills and expertise as a coach and successful businesswomen to ensure professional development and success in your leadership team.
It's time for you to make one of two choices.
The first is for your leadership team to continue on their current path.
OR
If you already know that you want to develop your leadership team by providing them
every opportunity to succeed then have them join me inside the
Middle Management Movement program and commence the transformation of your leaders.
Questions Your Fellow Peers Asked Before Diving Into Middle Management Movement
I'm already in a leadership position, is this course for me?
Is it self paced learning?
Is this an individual or group course?
Still have questions?
Here's what your leaders will get.
Instant access to the complete Middle Management Movement program
Weekly Live Coaching
Copy of "The VIP Principle - Discover how Guest Experiences Drive Long Term Growth"
Bonus #1: DISC Behavioural Profiling Assessment
Bonus #2: Two additional Private Coaching Calls
Bonus #3: A 1/2 day in person workshop
(Government restrictions permitting)