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RECENT EPISODES
Episode 344
Who Owns the Service Promise When AI Gets It Wrong?
Michelle Pascoe | OOPS
28th October, 2026
Episode 343
Can You Automate Your Way Out of Hospitality Team Burnout?
Danica Smith | Executive Mindset and Performance Coach, Morningstar GX
21st October, 2026
Episode 342
Where Should AI Stop in the Hospitality Guest Journey?
James McIntyre | Customer Experience, Loyalty and Growth Strategist
14th October, 2026
Episode 341
Expectation vs Experience: What’s the Difference?
Tracey Boeck | Maroochy RSL
7th October, 2026
Episode 340
Why Your Baby Boomers Aren't Going Anywhere, and Shouldn't
Michelle Pascoe | OOPS
30th September, 2026
Episode 339
How Can Women Build Confidence to Lead in Hospitality?
Phillipa Fuller | Club Quirindi
23rd September, 2026
About the Podcast...
Get ready to dive into the heart of the hospitality industry with our dynamic podcast! Whether you're passionate about delivering unforgettable guest experiences, empowering your team, or eager to learn from the brightest minds across various fields, this podcast is your go-to source for inspiration and actionable insights.
Each episode is packed with compelling stories, expert interviews, and practical tips from industry leaders and trailblazers. We celebrate the incredible people who make hospitality what it is and explore the latest trends shaping the future of the industry. Whether you're on the frontline, in leadership, or simply curious about the world of hospitality, you'll find something valuable here.
Tune in, get inspired, and join us on a journey to elevate your career and your team's potential!
Never Miss An Episode
SUBSCRIBE NOW
Weekly insights on leadership, guest experience, and hospitality culture — straight to your inbox.
