onboarding team Nov 17, 2023

As we gear up for another bustling festive season, nailing the onboarding game is crucial for keeping our service top-notch. With time ticking away, stress levels rising, and expectations soaring, our new recruits are diving headfirst into the chaos.

Understanding the pivotal role a well-integrated team plays in shaping customer experience, here's a set of game-changing tips to sail through the process and empower your new team to seamlessly dive in, ensuring a smooth and efficient work environment throughout the festive frenzy.

Induction “Wow” Factor

Don't wait until their first day to make an impact. A couple of days before kick-off, shoot them an email or give them a call. Share the excitement, let them know practical details like parking or directions, and introduce them to their go-to person on day one. First impressions matter, and this small effort goes a long way. Don’t just talk the talk in interviews; make sure the first day aligns with the expectations you created.

Train Them Well

Instead of a one-size-fits-all approach, ask new team members how they learn best. Whether it's through questions, note-taking, or hands-on experience, tailor your training program accordingly. During the probationary period, be open to questions, provide feedback, and pair them up with the right mentor. Someone may be very good at their role; but they should also be able to pass on their skills to others.

Feedback, Feedback, Feedback

As a manager, you can't be everywhere. Talk to the team working alongside your newbies and gather feedback. A broad perspective is crucial. Also, actively seek feedback from the new team members too. Feeling supported and valued prevents them from jumping ship. Check-in regularly to ensure they feel connected and empowered.

Act Quickly

If someone isn’t fitting in, don’t hesitate to take action. Swift dismissal or retraining is key. Without proper induction and assessments, you might end up with a troublesome team member. Clear communication is crucial during this phase. Let them know what needs improvement and offer the necessary resources. Don't let a minor issue snowball into a major problem.

Effective onboarding not just about ticking boxes; it's about laying the groundwork for a thriving team. From the initial touchpoint to quick actions, when necessary, each step contributes to a positive team culture. Invest the time, follow the process, and watch your team not just survive the chaos but shine brightly, delivering excellence with every festive interaction.

In the end, it's all about creating a ripple effect of positivity that resonates in every guest interaction. So, gear up, follow these tips, and witness your team emerge as true stars, spreading joy with every festive smile.