In accepting the award Daniel acknowledged his team, those who had shown him the “ropes” when he first started and the camaraderie. As you can see in the photo, they are a team who are connected and engaged. There were plenty of very happy members and guests to congratulate Daniel.
When it comes to the engaged customer, it is the customer who “feels” the service experience. It’s the delivery of the “please and thank you” from the team member who is engaged in the business. Here are top six (6) ways your team can be engaging with your customers:
Natural smile – it's all in your mouth and eyes
Positive body language – remember to have open arms, standing tall
Recognition of the regulars – the use of their name or remembering their “usual” order
Friendly and warm welcome to new customers
Dressed and groomed to suit the business culture
Premises presentation – clean and well maintained
The culture of the organisation resonates in these Awards. Team members who are positively engaged in their role will provide an enthusiastic welcome and offering to their customers.
Engagement won’t happen if managers don’t get to know their team members and then give them the role that matches their strengths. Three key takeaways for managers to engage their team are:
Recognition and Celebration
Team members need to know they are appreciated and what they are doing is meaningful. Team members that have a purpose at work achieve higher productivity. They want to know what the outcome will be, how the customer reacts, how it will make a difference to their productivity and how it will create a more unified team.
When it comes to deciding upon the venue awards, it is the whole team; frontline and management, service interaction experience, facilities, food offering, entertainment and compliance. Merrylands RSL has been a part of the local community for 97 years and over the years the whole area has changed; retail growth, cultural diversity, age demographic, housing density, road changes and the list goes on. Through it all Merrylands RSL has been the stalwart, where those in the neighbourhood knew they would be greeted by a friendly smile, enjoy a good meal, be entertained and feel safe and secure.
Bryn Miller, CEO and his small but mighty management team have driven a culture of care, community and commitment. Their acknowledgement of the past and their strong connection to past serving members in the defence force; as well as the mothers who took their children to the Baby Health clinic built in 1947 (now beautifully restored housing local artists great works), is just some of the ways they connect with their members and guests while planning an amazing future.