THE LINK BETWEEN ENGAGED CUSTOMERS AND AN ENGAGED TEAMJun 26, 2019
“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?”
First published in The CEO Magazine, May 2016.
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